Tier III Support Specialist – hybrid

  • Location: Winnipeg, MB
  • Type: IT
  • Job #20066

TIER III SUPPORT SPECIALIST – Hybrid (Winnipeg, Manitoba)

Do you possess proven technical abilities and a history of treating clients with creativity and care? Are you looking for a role that enables you to see projects through from start to finish? 

As the Tier III Support Specialist, you will spend the majority of your time working on custom projects and building specialized skills in the areas that interest you most. In addition, you will help troubleshoot problems escalated by junior support specialists as needed.  

This company has been a trusted technology provider in Winnipeg for over 20 years and is looking for analytical, technical-minded professionals to help support their clients. If you want to work with a leading managed services provider and a team that freely shares their knowledge, apply below today!

WHAT YOU WILL DO:
* Support clients deskside and remotely
* Correct faults and resolve complex issues
* Change solution designs to resolve problems
* Perform PC troubleshooting and upgrades
* Network support and problem-solving
* Perform analysis and capacity planning
* Assist in the creation of processes and procedures for client network operations
* Contribute to the administration of network backup and disaster recovery

QUALITIES THAT OUR CLIENT WOULD CONSIDER:
* Post-secondary education in a related program
* 4+ years of experience in an IT support role
* Thorough understanding of networks
* Microsoft 365 certification or experience is an asset
* Excellent verbal and written skills 
* SQL experience is a nice-to-have
* Proven ability to resolve customer issues

WHY WORK WITH THIS COMPANY?
* An established, Manitoba-based company
* Recognized nationally for its exceptional work culture
* Sponsored initiatives for further IT education and certification
* Competitive compensation and benefits, including annual raises

APPLY NOW!
Send a resume (quoting job number 20066) to NUPUR MONDAL, IT Recruitment Consultant, at [email protected] or call 780.243.2152

ABOUT PINNACLE:
Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: First, we get to know you – your skills, experience, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. 

Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you’re prepared to take the next step in your career, Pinnacle will be ready.

 

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