Team Lead – Technical Services

  • Location: Winnipeg, Manitoba
  • Type: IT
  • Job #18519

TEAM LEAD – TECHNICAL SERVICES (Winnipeg, Manitoba)

Do you excel in a fast-paced, team-driven environment? Are you seeking a management position that requires few technical responsibilities, allowing you to better govern the team? 

Our client is seeking an IT professional who can enhance the tech-support team’s capacities. If you have an entrepreneurial mindset and enjoy learning new technology, we want to hear from you!

As the Team Lead of Technical Services, you will oversee tier 1, 2, and 3 technical support projects and staff. Through the management of this team, you will contribute to the end-to-end design, implementation, and delivery of both internal and external solutions. In addition, you will help nurture and enhance the internal team’s capabilities.

WHAT YOU WILL DO
* Monitor clients’ use of the company’s software; facilitate client support whenever there is an issue
* Lead a cross-functional team comprised of managed hosting, technical consulting services, and internal IT operations
* Assist customers with software upgrades
* Maintain the infrastructure of the software used to support enterprise customers
* Develop talent across the various teams; provide mentorship and guidance to junior technical staff
* Build and maintain strong relationships with clients

MUST-HAVES
* 2-3 years of experience as a technical lead
* 3-5 years of experience as a systems administrator or similar role
* 2-3 years of experience working in or leading an IT service management (ITSM) or IT infrastructure Library (ITIL), Agile, and/or DevOps teams
* Knowledge of user authentication an asset
* Background in Java an asset
* Familiarity supporting Windows and Linux servers and virtualization technologies such as VMWare and Proxmox
* History of excellent IT consulting services is an asset
* Strong analytical and problem-solving skills
* Excellent writing and oral communication abilities

APPLY NOW
Send a resume (quoting job number 18519) to Todd Georgeson, Senior IT Recruitment Consultant at [email protected] or call 204.926.2243

WHY JOIN THIS COMPANY?
* Established Winnipeg-based company that has developed a hybrid remote/on-site workplace
* Many opportunities for career advancement
* The company encourages educational advancements

ABOUT PINNACLE
Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry-specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: first, we get to know you —your skills, experience, career goals, and desired work culture. Next, we present career opportunities that are best suited to you. 

Finally, once you (and the companies we work with) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. When you are prepared to take the next step in your career, Pinnacle will be ready to help.

 

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