Sr Service Desk Specialist

  • Location: Winnipeg , Manitoba
  • Type: IT
  • Job #20352

TITLE: Senior Service Desk Specialist
LOCATION: Winnipeg, Manitoba
SIZE: 65+ Employees
STATUS: Full-Time / Hybrid

Connect and collaborate with all sorts of people in an exciting job where you’ll put your customer service and IT support skills to use. In this position, you’ll be the first point of contact for both clients and colleagues seeking assistance. Help with day-to-day problem solving, creative strategies, and taking a proactive approach to issues management.  
Your workday will never feel dull or monotonous—you’ll love the energy in this fun, inclusive, team-building environment that thrives on collaboration. To top off that generous salary, you’ll be included in a company Bonus Program along with a comprehensive benefits package, plus ongoing training and education opportunities to strengthen your professional skillset.
* Follow workplace support procedures and update/follow ticket procedures to achieve established KPIs and SLAs.  
* Action daily checklists, respond to and resolve issues and alerts, and manage user expectations.
* Follow company guidelines for issues management, solving problems with accuracy, timeliness, and a proactive mindset.
* Assist with procurement and fulfillment of all necessary IT goods and services for both company and clients.
* Support team members with knowledge sharing, brainstorming, and collaboration.
* Provide on-call support and other related duties as required.

* Technical college diploma or equivalent experience and training
* 2+ years progressive experience in IT Support on PC/Mac or a Helpdesk environment
* Familiarity with Microsoft Office suites, all ITIL processes, automated software distribution tools such as SSCM and SpecOps, and networking concepts for troubleshooting basic connectivity between devices such as switch, routers, and firewalls
* Strong written and verbal communication, time management, problem-solving skills, and exemplary customer service 
* French language fluency is a strong asset
Send a resume (quoting job number #20352 to Nupur Mondal, Recruitment Consultant at [email protected]

Does your current job harness your full potential? As a leading recruitment firm in Manitoba with 25 industry-specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper: First, we get to know you — your experience, skills, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. 

Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you’re prepared to take the next step in your career, Pinnacle will be ready.

Still searching for opportunities?  Visit our website where we post exciting new openings every week. 

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
Please check this box to confirm your consent for us to contact you regarding your application and any related opportunities that may arise. (REQUIRED)

We are uploading your application. It may take a few moments to read your resume. Please wait!

Share this Post