Service Writer- Welding Equipment

  • Location: Winnipeg, Manitoba
  • Type: Exec | Professional
  • Job #17311

Are you a skilled Welding Professional, with a track record of leadership and problem solving in a fast-paced environment? Here is your opportunity to have a direct impact on the efficiency and performance of a respected Winnipeg-based independent distributor. As Service Writer, you will work to continuously improve the customer experience, processes, and compliance through effective leadership and development of the service team.

* Lead the service team, ensuring on-time delivery of repair services to welding, cutting, and industrial gas equipment
* Serve as primary contact for customers, providing estimates and progress updates related to repair services; address escalated customer issues and requests
* Schedule and plan daily work assignments
* Foster engagement, collaboration, and performance throughout the service team
* Ensure compliance with safety policies and regulatory standards
* Identify and implement process improvements, providing appropriate training and development to staff
* Collaborate with other supervisors to ensure optimal activity flow 
* Jump in to perform technical service repair as needed


* 3+ years of technical service experience, including at least 2 years of supervisory experience
* Familiarity with welding and cutting equipment or welding experience would be an asset
* Proven success building employee engagement and collaboration
* Strong knowledge of industrial maintenance processes and best practices
* Solid computer experience, including ERP, Microsoft Office, Work Order applications
* Effective communication skills, ability to translate and present technical information for a non-technical audience
* Experience reading and interpreting forecasting information
* Proven organizational skills and attention to detail
* Ability to travel nationally and internationally
* Valid Class 5 Manitoba driver’s license

* Family owned and team focused Manitoba company
* Opportunities for professional development
* Excellent salary and benefits

Please send a resume  to CATHRYN THOMAS, Senior Recruitment Consultant, at [email protected] or phone 204.926.2249 for more information.

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