Intermediate/Senior Technical Support

  • Location: Winnipeg, Manitoba
  • Type: IT
  • Job #18700


Do you want to help build and be part of a tight-knit team? Do you have excellent IT troubleshooting skills? 

Our client is one of the leading providers of IT solutions in Canada. They are seeking a support technician to assist with product deployments in a public organization.

As Intermediate/Senior Tech Support, you will administer tier 2 support – which will be primarily remote – to deploy new devices. This includes finalizing the network infrastructure that connects all the machines. You will also diagnose and repair issues that these devices encounter in the field. 

* Handle any technical inquiries from tier 1 support
* Remotely troubleshoot solutions for Windows 10 devices and the associated software
* Support client problems when the problem is beyond the scope of tier 1 technicians
* Develop supporting materials and documentation for all installed tech
* Train team members on resolving specific technical issues; educate the client's staff on proper use and how to circumvent issues

* 2+ years of break/fix support experience 
* Track record working with medium to large enterprise projects
* Excellent customer service skills
* Strong written and verbal communication skills
* Demonstrated problem-solving skills 

Send a resume (quoting job number 18700) to PHIL MOSHER, Senior IT Recruitment Consultant at [email protected] or call 204.926.2228

* Large, established company with a significant presence in Canada
* Team-centered work culture 
* Competitive compensation and benefits 

Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry-specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: first, we get to know you—your skills, experience, career goals, and desired work culture. Next, we present career opportunities that are best suited to you. 

Finally, once you (and the companies we work with) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. When you are prepared to take the next step in your career, Pinnacle will be ready to help.


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