French Bilingual Help Desk Analysts

  • Location: Winnipeg, MB
  • Type: Office:Staffing
  • Job #17101

FRENCH/ENGLISH BILINGUAL HELP DESK ANALYST (Winnipeg, Manitoba)
 
Are you a customer-service focused individual? In this role as French & English Bilingual Help Desk Analyst, you will provide exceptional customer service and work alongside staff members to solve technical issues. You will be giving guidance and first-level technical support to staff across the company. If you are fluent in French and English and enjoy helping others, then we would love to hear from you!
 
WHAT YOU WILL DO:
* Receiving and responding to inbound phone calls and emails from internal employees across Canada requiring technical support
 * Investigating and diagnosing the problem and taking corrective action as appropriate
* Determine if a request is out of the scope and if the ticket should be transferred to a higher tier level of support
 * Dealing with all inquiries with a high standard of quality and professionalism
* Updating the incident management log of each incoming request and complete root cause analysis
* Participate in individual and team meetings to discuss call monitoring feedback, training and development needs
 * Other duties as required
 
MUST HAVES: 
* Fluently bilingual in French & English
* Minimum 2 years’ experience in a diverse customer service focused or technology role, with front line client service or help desk experience
* Strong analytical and problem-solving skills
* Proficiency with PC applications and software programs (Windows 10 and Office 365)
* Ability to work independently and in a team setting
* Must be available work Monday to Friday, with a rotating Saturday shift

APPLY NOW:
Please send a resume (quoting job number 17101) to: ASHLIE STRUM at [email protected]

ABOUT PINNACLE:
Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: First, we get to know you – your skills, experience, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with all of the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you’re prepared to take the next step in your career, Pinnacle will be ready.

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