Customer Service Representative

  • Location: Winnipeg, Manitoba
  • Type: Direct Hire
  • Job #19209

CUSTOMER SERVICE REPRESENTATIVE (Winnipeg, Manitoba)

Do you want to work at an order desk that gives you the autonomy to support installers? Are you prepared to excel in a busy environment while meeting clients’ high expectations? 

As a Customer Service Representative, you will support the manufacturing team by following through on quotes, transactions, orders, and information. Throughout this process, you will be responsible for updating and fulfilling customer requests.  

Our client is an expanding local manufacturer that has moved into a new, larger facility to better serve its customers. It does not sell directly to the public, so you will be supporting contractors rather than end-users. If you want to develop your ability to understand client needs and provide high level customer support to hundreds of installers, connect with Bevin today or apply below. 

WHAT YOU WILL DO
* Quote/price custom orders for the customer
* Liaise between the manufacturing team and customers on lead times and the product line
* Turn quotes into orders and update those orders as necessary
* Help customers navigate the product catalog; offer information on sizing, style, and complexity
* Develop client relationships to better assess their needs 
* Respond promptly to customer inquiries and coordinate with other employees to resolve any issues; deescalate stressful situations with customers
* Maintain customer, shipper, and receiver profiles
* Upload documents to the company filing software

MUST-HAVES
* 3+ years in a customer-service/order-desk position, ideally in a manufacturing or building material environment
* Experience with data entry
* Strong mathematical skills and an analytical mindset
* Can-do attitude and the ability to adapt to new information on the fly
* Able to remain even keeled under pressure
* Positive and friendly attitude
* Excellent communication abilities

APPLY NOW
Send a resume (quoting job number 19209) to BEVIN LYLYK, Leader | Office Administration & Customer Service Division at [email protected] or call 204.880.7900

WHY JOIN THIS COMPANY?
* Many employee appreciation initiatives, for example, paid day off for birthdays
* A go-to company in the construction industry
* A fast-paced environment where each order is unique

ABOUT PINNACLE
Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry-specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: first, we get to know you—your skills, experience, career goals, and desired work culture. Next, we present career opportunities that are best suited to you. 

Finally, once you (and the companies we work with) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. When you are prepared to take the next step in your career, Pinnacle will be ready to help.

 

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