Customer Service / Dispatcher

  • Location: Winnipeg, Manitoba
  • Type: Office:Staffing
  • Job #21250

JOB TITLE: Customer Service / Dispatcher
LOCATION: Winnipeg, MB
INDUSTRY: Plumbing
SIZE: 20+ Employees
STATUS: Full-time / In-Person

Advance your professional skills in this customer-focused Dispatcher role for a leading plumbing company. You’ll be responsible for taking customer service requests and reviewing and assigning the service orders to appropriate technicians. If you’re an individual with a ‘can-do’ attitude, excellent time management and organization, we’d love to hear from you!

WHY WORK WITH THIS COMPANY?
This locally owned and operated company fosters a friendly and supportive work environment. After three months of employment, you’ll be eligible for comprehensive benefits. Enjoy a three-day weekend from Tuesday to Thursday, and casual work attire. 

WHAT YOU’LL DO:
* Answer phones and respond to customers, ensuring all customer needs are dealt with quickly and professionally.
* Enter information into the computer system; set up customer profiles in Service Titan.
* Schedule and dispatch workers, equipment, or services to appropriate locations according to customer requests, specifications, or needs.
* Other duties as assigned.

SKILLS YOU’LL BRING:
* 1–3 years of office experience and previous dispatching experience
* Strong computer and data entry skills; familiarity with Mac computers is a bonus
* Excellent English communication skills (verbal and written)
* Strong ability to de-escalate and respond to challenging situations in a professional manner; patient and empathetic
* Experience using a CRM is considered an asset
* Able to work independently and remain organized 

ADDITIONAL INFO:
* $18.00-$22.00 per hour depending on experience
* Friday – Monday: 7:30 a.m. – 6:00 p.m.

APPLY NOW!
Send a resume (quoting job number #21250) to Ashley Stevenson, Recruitment Consultant at [email protected]

ABOUT PINNACLE:
Does your current job harness your full potential? As a leading recruitment firm in Manitoba with 25 industry-specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper: First, we get to know you — your experience, skills, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised.

Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you’re prepared to take the next step in your career, Pinnacle will be ready.

Please be advised, Pinnacle is unable to provide sponsorships for applicants outside of Canada.

Still searching for opportunities? If this Customer Service / Dispatcher position isn’t the right fit, our recruiters are seeking talent for plenty of other jobs in Canada. Visit our website where we post exciting new openings every week.

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