Client Service Manager

  • Location: Winnipeg, Manitoba
  • Type: Exec | Professional
  • Job #20382

TITLE: Client Service Manager — Insurance
LOCATION: Winnipeg, Manitoba
INDUSTRY: Insurance
SIZE: Local Branch of 40+ Employees
STATUS: Full-Time / Hybrid

Play a vital role in a highly regarded Canadian company where you’ll manage a book of business, develop and maintain excellent client relationships, and oversee projects from start to finish. Collaborate with your team to develop strategies and offer exceptional service, tailored to the needs of each client.   
This organization values internal hiring and continued professional development. Revenue has increased by 700% since 2017 and continues to grow, lending to great potential for growth and upward movement. Expect an impressive salary, comprehensive benefits plan, flexible hours, and a year-end bonus.  
* Review clients’ exposure and loss history, proposing appropriate coverages and/or solutions.
* Meet with Client Executive to develop marketing and retention strategies, presentations, and proposals. 
* Meet with marketing team to discuss hard-to-place or renewed accounts over $25,000 in premium.
* Liaise between departments, insurers, and clients, ensuring timely and accurate communication, endorsements, and policy updates. 
* Respond to inquiries from clients and underwriters.
* Assist accounting team in resolving discrepancies and related issues.
* Ensure abeyances and follow ups for outstanding items from underwriters and add clients are in place and complete. 
* Level 2 insurance license (or pending completion); FCIP or CIP designation preferred; strong knowledge of insurance market and policy wordings
* 3-5+ years experience in a client service management role
* Excellent communication and interpersonal skills, verbal and written
* Strong quantitative skills, strategic creativity, and computer literacy; proficient with Microsoft suites
* Able to carry out assignments independently with excellent organization and time management; communicating and collaborating across departments
?Send a resume (quoting job number #20382) to Bevin Lobb, Senior Recruitment Consultant at [email protected]

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