BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Winnipeg, Manitoba)
We’re looking for outgoing, and energetic people to join our team of customer service professionals. Do you enjoy working with people? Are you serious about your career? As the Bilingual Customer Service Representative, you will be an important resource for our customers. When they have questions, concerns, or comments about their accounts, you're the go-to person. If you're interested in a full-time customer service position, apply today!
WHAT YOU WILL DO:
* Answer inbound calls and web inquiries from customers and assist in a professional and polite manner
* Enter and update customer and call information in the database
* Follow up on resolutions with emails and/or customer callbacks
* Work within the team to find solutions and alternative options
* Other duties as required
* Excellent French and English communication skills
* Previous customer service experience (retail, or call centre environment)
* Strong multi-tasking skills required with the ability to actively listen while simultaneously entering information into various platforms
* Tech-savvy; ability to manage multiple computer screens
* Availability to work shifts scheduled between 7 a.m. to 11 p.m.
Note: We thank all those who apply. However, only those selected for further consideration will be contacted.
Please email your resume (quoting job number 18362) to Melanie Caron-Nagam at [email protected]
Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: First, we get to know you – your skills, experience, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you’re prepared to take the next step in your career, Pinnacle will be ready.
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