Software Support Engineer


Are you passionate about pro-active software design, testing, and implementation and equally enjoy interacting with customers? This global electronics manufacturer is looking for an expert troubleshooter to join a talented and tenured team in the new role of Software Support Engineer. The focus of this role will be to anticipate and problem-solve software issues, while maintaining consistent and clear communication with customers throughout the process of finding and implementing solutions. If you have a strong background in electrical or computer engineering, along with solid experience in the manufacturing industry, this could be the ideal next move in your career.

* Brainstorm about new products; analyze electrical designs to identify and anticipate issues with software being implemented
* Analyze controller and display product failures to diagnose root causes; design and implement solutions
* Communicate regularly and clearly with customers and software development team
* Test and debug products to ensure software meets design and customer requirements
* Collaborate with test engineering team to define production test protocols
* Maintain and archive source code files and support documentation
* Assist with replacement part selection to ensure new parts can be supported by the software
* Participate in code reviews

* Post-secondary degree in computer engineering, computer science or electrical engineering
* 2+ years of software development experience in a manufacturing environment
* Proven success communicating with customers and working through the change order process
* Track record of effective troubleshooting and problem solving, including root cause analysis and solutions development
* Experience with embedded systems preferred
* Experience in real time OS, Linux, J1939
* Experience with software development tools, including Visual Studio
* Ability to work with electrical debugging tools (e.g. oscilloscopes, multimeters)
* Availability to travel throughout the year

* Work with a seasoned and talented engineering team
* A new role that you can shape and make your own
* Global company that offers excellent growth opportunities, including global relocation if desired

Please send a resume (quoting job number 14557) to RHAE REDEKOP, Executive Recruitment Consultant, at [email protected] or phone 204.926.3502 for more information.

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