Should You Conduct an Exit Interview When an Employee Quits?

When an employee gives their two weeks notice, your mind is probably on filling the soon-to-be vacant position, as well as making the transition as smooth as possible. But are you also thinking about conducting an exit interview? If not, you should think again. When an employee quits, especially a highly valued one, it’s a good time to find out why they are leaving, so you can take steps to avoid turnover of good employees in the future.

In fact, as a leading Winnipeg staffing firm, Pinnacle Staffing knows that exit interviews can help you:

• Determine the cause for the employee quitting.
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• Learn about what another company is offering the employee.
• Apply that knowledge to help you improve recruitment and retention strategies in the future.
• Provide a positive final impression of the company to the employee to help ensure they leave on good terms.

So when you’re going to be conducting an exit interview, what should you ask? Here’s a look at some topics to cover:

• Reason for leaving
• Work culture/environment
• Salary and benefits
• Opportunities for advancement
• Leadership and supervision team
• Company processes, policies, and procedures

While it’s true that some employees will be less than authentic in an exit interview, some will be brutally honest about positive – and negative – aspects of the company. Regardless of what they do or don’t say, be sure to thank them for their service to the company. Again, you want to leave a positive last impression because 1) you don’t know if you’ll cross paths again and 2) it will reduce the likelihood of them talking negatively about the company.

And once you’ve conducted the interview, be sure to put the information to use. For instance, if the employee offered thoughts on how to improve a certain process, then pass along that information to the person in charge of that process. If the employee had some negative things to say about their supervisor, then be sure to discuss the issue with the supervisor and get their side of the story.

Need Help Dealing With High Turnover?

Give us a call. As a leading Winnipeg staffing firm, Pinnacle Staffing can help you find the skilled professionals you need to fill gaps in talent, as well as develop strategic solutions for retaining top performers. Contact Pinnacle Staffing today to learn more.