TEAM LEAD (Winnipeg, Manitoba)
Are you a professional yet approachable leader, with a proactive approach to problem solving? Are you ready for a new opportunity to demonstrate your commitment to customer service and leadership excellence? As a Team Leader for this well-known Canadian financial services company, you will manage a team of service and support staff in a fast-paced environment. Success in this role will depend on your ability to communicate effectively on multiple levels.
WHAT YOU WILL DO
* Provide ongoing support, mentoring and performance management advice to a team of service support personnel
* Evaluate individual employee performance and provide ongoing coaching and development
* Manage and monitor daily service levels, productivity results and workflow demands
* Prepare monthly reports related to productivity and service delivery
* Communicate policy and procedural changes to the team
* Lead departmental recruitment and hiring, as needed
* 3+ years of experience in customer service management
* Post-secondary degree or diploma in Business Administration or Commerce
* Solid understanding of Microsoft Office applications, specifically Excel
* Excellent leadership and communication abilities
* Driven and deadline-focused work style
WHY WORK WITH THIS COMPANY?
* Leading Canadian company in financial services
* Positive work culture
* Proudly involved in various community programs
Please send a resume (quoting job number 12387) to COURTNEY CZEZOWSKI, Senior Recruitment Consultant, at [email protected] or call 204.926.3519
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