ROADSIDE ASSISTANCE CUSTOMER CARE AGENT

 


ROADSIDE ASSISTANCE CUSTOMER CARE AGENT (Winnipeg, MB)

Do you want an immediate full-time customer service opportunity that offers a comprehensive benefits package? In this role as the Roadside Assistance Agent, you’ll get a chance to show your customer service and tech-savy skills on a regular basis. You will be assisting customers with their requests, dispatching appropriate services for their needs and troubleshooting auto-related problems. If you thrive when faced with new challenges, then this is the job for you!

WHAT YOU WILL DO:
* Address customer needs calmly, quickly and professionally
* Dispatch emergency roadside assistance via phone
* Map customers’ locations using web-based tools such as Google Maps
* Accurately document all customer contact, including resolutions

MUST HAVES:
* Strong communication, comprehension and listening skills
* Excellent customer service skills; ability to learn and adapt to an ever-changing environment
* Empathetic and respectful approach to customer service
* General familiarity with North American geography is an asset
* Accuracy in data entry with good typing skills

COMPENSATION / ADDITIONAL INFO:
* Comprehensive benefits package and paid personal days after 6 months 
* $11.00 hourly, shift times are between 7AM – 11PM
* $2.00 premium for French/English bilingual speakers

APPLY NOW:
If this job interests you or someone you know, please send a resume to Brittany Cyr at [email protected]

ABOUT PINNACLE:
Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: First, we get to know you – your skills, experience, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with all of the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you’re prepared to take the next step in your career, Pinnacle will be ready.

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