CUSTOMER CARE AGENT (Winnipeg, MB)
Are you looking for a full-time position in a call centre? If you are serious about outstanding customer service, we want to hear from you. As a Customer Care Agent, you will provide courteous and professional customer assistance, while adhering to company guidelines and procedures.
WHAT YOU WILL DO:
* Verify customer information and enter into computer system
* Provide resolutions for customer questions and concerns, include billing inquiries and technical issues
* Explain and promote new products and services (including cross-selling and up-selling)
* Maintain in-depth knowledge of products and services
* Demonstrated excellent English communications and problem-solving skills
* Enthusiastic approach to customer service
* Familiarity with computers and ability to navigate multiple screens
* Must be available to work Monday to Friday and every second Saturday
* Group health plan for regular, full-time employees
* Paid training
* Shift premium for hours worked after 6pm
* Opportunities for advancement
* Comfortable & friendly work environment
* Convenient downtown location (easily accessible by transit)
If this job interests you or someone you know, send a resume to Brittany Cyr at [email protected] or phone 204.926.2246.
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